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Information Technology and Services
The mission of Information Technology and Services is to provide leadership and guidance,
service and support, educational and technical expertise required to establish and
maintain information technology systems for the college community in accordance with
the values, vision, mission and goals of DVC.
The office of Information Technology and Services manages the following services and
resources:
- Computer Support, Network Services, Technology / Media Equipment Support:
- Help Desk, Computer Center, Network Support, Technology resources for faculty and staff
- Equipment Scheduling and Delivery, Conference Room Setup (media equipment), Special Events
- Technology Purchasing
(e.g. Computers and printers, servers and security solutions, network infrastructure and devices, software licenses)
Strategic technology plans and special projects are recommended and reviewed by the Information Technology Committee (ITC), whose members represent a diverse cross-section of the campus community, including faculty, classified staff, administration, and students.
Resources
Whether you're faculty, staff, or a student, see these frequently used resources:
- Help Desk Service Level Agreement (SLA)
- Distance Education Newsletter
- Instructions on connecting personal devices (laptops, phones, or other device not owned by the college)
- For Faculty and Staff only:
- ServiceDesk Announcements, for college/district information on outages and other major issues.
- Remote / Face-to-Face Appointments
Need help?
Help us help you! Regardless of how you get in touch, provide as much relevant information as you can, including a contact number or extension. This will help us expedite your request and ensure your needs are met.
Please do not provide private information such as social security number, birthdate, or home address information.
Online
Online support is available to faculty, staff, and students.
Submit a ticket request by visiting ServiceDesk or emailing help@4cd.edu.
Once your ticket has been submitted, you will receive an automated response with your
ticket number. Please limit your requests to one subject per submission, so each topic
may be assigned to the correct person or department.
Optionally, you may include attachments and/or screenshots, if helpful.
Note: Students do not have access to ServiceDesk, and must email help@4cd.edu for assistance.
Remote / Face-to-Face (F2F) Help Desk Support
Face-to-Face/remote appointments are available to faculty and staff only.
Effective August 19, 2020, Help Desk Remote/Face-to-Face (F2F) Appointments are available.
This is an effort to ensure proper social distancing, and the safety of the department's
staff and campus employees. F2F support will be scheduled to meet in room L-110, unless
otherwise deemed necessary by IT&S.
Unfortunately, we are unable to assist students via appointment at this time. If you
are a student and need assistance, please submit a ticket.
Please refer to "Resources" to request a Remote or F2F appointment.
Contact us
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For help with technology issues, please see "Need Help?" |