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General College Information
- Where are important dates listed?
- Where is my instructor’s office?
- What are campus office hours?
- Where do I find a fax machine on campus?
- Where is lost and found?
- Where do I make up a test I missed for a class?
Admissions and Records Office information
- How can I request my official transcripts?
- How do I clear a prerequisite?
- How do I take a class with a Pass/No Pass option?
Assessment/Placement information
Concurrent high school students
Counseling
- How do I enroll and decide which courses to take?
- How do I make an appointment with a DVC counselor?
- Counseling FAQs
Degrees/certificates
Disability Support Services (DSS)/Extended Opportunity Programs and Services (EOPS)
Fees/refunds
Financial aid
Late Registration
Parking
Student ID cards
FAQ and answers
General college information
Where are important dates listed?
You can find important dates and general information in many locations. You can check on InSite before you actually log in – look to the right-hand side of the screen for a list of important dates. You can also visit the DVC Calendars page, which includes links to the Academic Calendar and a list of important dates per term. You can view class cancellations here as well.
Where is my instructor's office?
You can check the Faculty and Staff Directory for the location of your instructor's office, however, not all instructors' offices are listed. Next, you can try the Interest Areas webpage. See if your department's page includes a link to their faculty and staff directory. Lastly, you may want to contact the department chair.
What are the campus office hours?
Office hours vary by term. You can check the webpage for a particular area if you would like to see their office hours, or you can visit Student Services Office Hours page to get an overview of the hours for numerous Student Services.
Where do I find a fax machine on campus?
A fax machine can be found in the Student Life Office, located in the Margaret Lesher Student Union. Faxes are $1 per page for domestic faxes. Cash only.
Where is lost and found?
If you have lost something on campus, you should check with Police Services. They are located next to Parking Lot 1, near the Math building. Similarly, found items can be handed in to Police Services or to someone at the Welcome Services window, who will then take it to Police Services for you.
Where do I make up a test I missed for a class?
Please visit the page for the Academic Proctoring Center for more information on how to make up a test. The location of the center can change each term.
Admissions and Records Office information
How can I request my official transcript?
You can request your official transcript online via InSite. After login, click on the "Grades-Transcripts" tile. Express Requests must be made in person at the Admissions and Records Office. Visit the Official Transcripts page for a detailed breakdown with information on processing times and fees.
How do I clear a prerequisite?
Submit a Prerequisite Equivalency Form alongside evidence that you have completed said prerequisites elsewhere, to Admissions and Records. Prerequisite Equivalency Forms are used if you have taken the equivalent course at another school. Complete the Challenge Form, provided by Admissions and Records, if you have learned the required skills through other means.
How do I take a class with a Pass/No Pass option?
You can submit a Pass/No Pass Petition before 25 percent of your course is completed, to Admissions and Records. Deadline dates can be found by accessing the "My Class Schedule" tile through InSite. Check "Deadline dates" beneath each class to view the Pass/No Pass deadline.
Assessment/Placement information
How do I complete the online placement process?
Please visit the Assessment Center website at www.dvc.edu/assessment for instructions on how to complete the online placement process.
How do I get my assessment scores?
You should be given your results upon completion of the online placement process. Results can also be found on InSite, under "Plan-Progress", "Assessment Scores", and then "Test Summary". Above your placement results is a link that states "Click here to interpret your DVC Assessment Placement Results", which can be followed for an explanation as to what your results mean.
Concurrent high school students
Can I take classes at DVC while still in high school?
You can attend DVC while still in high school as a concurrent enrollment student. Generally speaking, this will involve submitting an application to DVC as a concurrently-enrolled student, followed by completing the Special Admissions Recommendation Form. This form needs to be signed by the school principal, the student, and the student's parent/guardian. Once the form is completed, it is then submitted to Admissions and Records.
There are more details available on the High School Students webpage with full explanations of what is needed, and outlining the differences in requirements based on the current grade level of the student applying.
Counseling
How do I enroll and decide which classes to take?
The Counseling Center has created a "Getting Started" guide, which not only outlines the enrollment process, but also provides useful
tips for choosing classes your first term.
Counseling 095 is a six-hour class that is the suggested method of helping you decide
which courses to take, but it is intended for first-time college students only. We
recommend taking this class prior to your first semester. If you have attended college
previously, whether at DVC or elsewhere, you may want to make an appointment with
a counselor to receive academic advising.
How do I make an appointment with a DVC counselor?
You can schedule an appointment with a counselor over the phone, by calling 925-969-2140 or 925-685-1230. You can also schedule an appointment in person at the Counseling Office.
If you have attended college only at DVC, and are not a high school student, you are also able to schedule an appointment online.
However, this option is not available during the summer term, or during winter break.
Visit the Counseling Center page for more information.
Counseling FAQs
For additional information, here is a list of Frequently Asked Questions about the counseling services at DVC.
Degrees/certificates
Where do I find the requirements for a degree or certificate?
Select your program of interest from a list of DVC's Degrees and Certificates and click through to its catalog page. There you will find the class offerings, their respective prerequisites and detailed course descriptions. You will also be able to see the requirements for the degree or certificate offered. It is recommended that you consult with a counselor if you want to check your progress, and if you are unsure of what your next step should be.
Disability Support Services (DSS)/Extended Opportunity Programs and Services (EOPS)
If I have special circumstances, can DVC provide assistance?
DVC has many ways to help with special circumstances. Our Disability Support Services (DSS) is a program designed to ensure students with disabilities have equal access
to offerings at DVC.
Extended Opportunity Programs and Services (EOPS) aims to cater to the needs of students that may have language, social, or
economic disadvantages, and provides a variety of services for such students.
More information can be found by following the links for each of the departments.
Fees/refunds
What are the fees for DVC?
Visit the Fees and Tuition page for more information.
How do I get my refund?
If you have withdrawn from a class by the refund eligibility deadline, an enrollment fee refund will be issued. If you paid for your classes online, the refund will be issued directly to your card. If you paid in person, regardless of the payment method used at the time, you will be issued a refund check that will be sent to the address we currently have on file. More details about refunds can be found on the Fees and Tuition page.
Financial aid
How will I pay for my education?
Financial aid is money for college. There are several types of financial aid, and they involve a partnership between you, the student, and the college, that provides money to help with college costs. The Financial Aid webpage can provide you with more information.
Late Registration
What can I do if the class I want is full?
If the class you want is full, you do not need to panic, you may still be able to get into the class. The first thing you should do is check the schedule of classes online via InSite, to see if anyone has dropped the class. If they have, this should give you the opening needed to secure your spot and add the class.
Another option is to see if the class you want has a waitlist. When adding onto a waitlist, you are given a number relating to your position in that waitlist. When you are at the front of the waitlist, and a space opens up in the class, you will be notified through your InSite email. You have a small window of time to register for the class if a space opens up. Make sure you have access to your InSite mail to avoid missing the notification.
If waitlisting is not an option, or if you are still on the waitlist when the class begins, you should attend the first class meeting. Ask the instructor for permission to add into the class. If space is available, the instructor may provide you with authorization to add. You will need to register for the class using InSite's Student Planning tool. For a detailed guide, please check "How Do I Register Using The Late Add Process?"
Parking
Where do I buy a parking permit?
Parking at the San Ramon campus is free, with no permit required. At the Pleasant Hill campus, parking permits must be ordered online via InSite. You will need to know the make and model of your vehicle, and the license plate number. For detailed instructions and the most current information, please visit our parking page.
Student ID cards
Where do I get my ID card?
Student ID cards are available from either the Student Life Office in the Student Union, or from the Library. Black and white cards are free, color cards (available from the Student Life Office) are available for a small fee. More information is available on the webpage for the DVC Connect Card.