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TimelyCare
DVC is excited to offer a telehealth program for students called TimelyCare. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyCare. Get on-demand support from counselors, doctors, nurse practitioners, and more, right at your fingertips!
What are TimelyCare telehealth services?
TimelyCare offers FREE 24/7 medical and mental telehealth services for all current students as part of the DVC Health Services program. This service is funded collaboratively by Associated Students of Diablo Valley College and the college.
Who can use DVC telehealth?
The TimelyCare telehealth service is available for currently enrolled DVC students and their dependent children 18 years old and under. If you have a dependent child in high school over 18, please contact TimelyCare.
What can I use telehealth for?
When you're feeling sick or overwhelmed, you can talk to a licensed provider from your smartphone or any web-enabled device for free. Medical providers can diagnose common conditions (such as a cold, flu, or sinus infection) and the TalkNow service gives students a safe space to talk (for example, about anxiety surrounding COVID-19, relationship issues, or depression). Scheduled counseling offers up to twelve 45-minute sessions individually or with a dependent or significant other. The newest offering is Psychiatry services.
TimelyCare Counselors can offer support for:
- Stress and anxiety
- Adjustment issues
- Relationship issues
- Depression
- Grief and loss
- Trauma and PTSD
- Alcohol misuse/abuse
- Panic disorders
- and more.
Licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits.
Is there a limit to the number of TimelyCare visits?
No, you have unlimited TimelyCare visits as long as you are an enrolled student at DVC.
Is my personal information confidential and private?
Yes, student privacy is followed as outlined in the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). TimelyMD privacy statement.
Is TimelyCare available to international students living in their home country?
Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S.-based VPN or US-based phone number. TalkNow is the only service that may be available internationally.
How can I access TimelyCare?
To register for TimelyCare services follow these steps:
- Visit the TimelyCare homepage.
- Select the "Sign In" button at the top.
- Sign up using your FIRST AND LAST NAME as they appear on your student ID, your DATE OF BIRTH and your .edu SCHOOL EMAIL ADDRESS to verify account eligibility.
- Create your password.
- Agree to Terms and Conditions.
- Select the "Sign Up" button.
If you are under the age of 18, please email basicneeds@dvc.edu for more information on how to register for this service.
FAQ's
Check out these FAQ's for more information about TimelyCare telehealth services.
Contact
For additional information or questions please email basicneeds@dvc.edu
TimelyCare
TimelyCare is an independent company that provides virtual health care visits for college students and works hand-in-hand with on-campus resources.
The TimelyCare telehealth Initiative was offered for one year by ASDVC in collaboration with Diablo Valley College and the college has fully funded year two.