Free 24/7 Telehealth Services

Using TimelyCare Telehealth Services

Learn how to access TimelyCare telehealth services below.

• What are TimelyCare telehealth services?

  TimelyCare offers FREE 24/7 medical and mental telehealth services for all current students as part of the DVC Health Services program. This service is funded collaboratively by Associated Students of Diablo Valley College and the college.

• Who can use DVC telehealth?

  The TimelyCare telehealth service is available for currently enrolled DVC students 18 years old and above.

• What can I use telehealth for?

  When you're feeling sick or overwhelmed, you can talk to a licensed Medical providers can diagnose common conditions (such as a cold, flu, or sinus infection). Mental Health providers offer scheduled counseling sessions and TalkNow service which gives students a safe space to talk about topics such as stress, anxiety, relationship issues, or depression.

  Scheduled counseling offers up to twelve 45-minute sessions and unlimited TalkNow 24/7, renewing each academic year.

  TimelyCare Counselors can offer support for:

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  • Stress and anxiety
  • Adjustment issues
  • Relationship issues
  • Depression
  • Grief and loss
  • Trauma and PTSD
  • Alcohol misuse/abuse
  • Panic disorders and more.

  Licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits.

• Is there a limit to the number of TimelyCare visits?

  TimelyCare has no limits for MedicalNow, Scheduled medical appointments, and TalkNow services. Scheduled counseling is limited to 12 sessions every academic year (August 1st through July 31st).

• Is my personal information confidential and private?

  Yes, student privacy is followed as outlined in the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). TimelyMD privacy statement.

• Is TimelyCare available to international students living in their home country?

  Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S.-based VPN or US-based phone number. TalkNow is the only service that may be available internationally.

• How can I access TimelyCare?

  To register for TimelyCare services follow these steps:

  • Visit the TimelyCare homepage.
  • Select the "Sign In" button at the top.
  • Sign up using your
    • FIRST AND LAST NAME as they appear on your student ID,
    • your DATE OF BIRTH,
    • and your .edu SCHOOL EMAIL ADDRESS to verify account eligibility.
  • Create your password.
  • Agree to Terms and Conditions.
  • Select the "Sign Up" button.

  If you are under the age of 18, please email basicneeds@dvc.edu for more information on resources and services that may be available to you.